Privacy Notice
Last Updated: July 2026
At Loumity, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, browse our collections—including Play & Enrichment, Home & Travel, and Pet Care Essentials—or make a purchase from our store.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide our products and services, we may collect the following types of information.
Personal Information
When placing an order, creating an account, or contacting our customer support, you may provide information including:
- Full name
- Shipping and billing address
- Email address
- Phone number
Payment Information
Payments are securely processed by trusted third-party payment providers.
Loumity does not store your complete credit card number, security code (CVV), or other sensitive payment credentials on our servers.
Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Shopping behavior
- Cookies and similar technologies
This information helps us improve website performance and customer experience.
2. How We Use Your Information
The information collected may be used for purposes including:
- Processing and delivering your orders
- Sending order confirmations and shipping updates
- Responding to customer inquiries
- Improving our products and website functionality
- Preventing fraud and unauthorized activity
- Providing customer support
- Sending promotional emails if you have chosen to receive them
We only use your information where it is necessary for providing our services or where permitted by applicable law.
3. Data Protection
Protecting customer information is one of our priorities.
We implement appropriate administrative, technical, and organizational safeguards, including:
- SSL (Secure Socket Layer) encryption
- Secure payment processing
- Restricted access to customer information
- Regular security monitoring
Although no online transmission is completely secure, we continuously work to maintain appropriate protection measures for your personal information.
4. Third-Party Services
Loumity does not sell your personal information for monetary compensation.
However, we work with carefully selected service providers that help us operate our business, including:
- Payment processors
- Shipping carriers
- Website analytics providers
- Marketing and advertising platforms
These partners only receive information necessary to perform their services.
Examples include:
AppLovin
Used for advertising performance measurement and campaign optimization.
https://legal.applovin.com/privacy
Meta
Used for advertising, audience measurement, and social media integrations.
https://www.facebook.com/privacy/policy
Used for website analytics and search-related services.
https://policies.google.com/privacy
Each third-party provider maintains its own privacy policy.
5. Cookies
Our website uses cookies and similar technologies to improve your shopping experience.
Cookies may be used to:
- Remember products in your shopping cart
- Save browsing preferences
- Analyze website traffic
- Measure advertising effectiveness
- Personalize content and marketing
You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
6. Children's Privacy
Loumity does not knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been submitted by a child without appropriate consent, we will promptly remove the information from our records.
7. California Privacy (CalOPPA)
In accordance with California privacy laws:
- Users may browse our website without creating an account.
- This Privacy Policy is accessible through our website footer.
- We make reasonable efforts to respond to browser "Do Not Track" settings where applicable.
8. GDPR Rights (European Economic Area)
If you are located within the European Economic Area (EEA), you may have the following rights:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing activities
- Request data portability where applicable
To exercise these rights, please contact us at:
9. California Consumer Privacy Rights (CCPA / CPRA)
California residents may have additional rights under applicable privacy laws, including:
- The right to know what categories of personal information are collected
- The right to request deletion of eligible personal information
- The right to request correction of inaccurate information
- The right to opt out of certain data sharing activities where applicable
Although Loumity does not sell personal information for financial compensation, certain advertising technologies may be considered "sharing" under California law.
10. Data Security Incidents
If a security incident involving personal information occurs, Loumity will take appropriate action in accordance with applicable laws.
Where required, affected customers will be notified within the legally required timeframe, and additional information will be provided regarding recommended protective measures.
11. Marketing Communications
If you subscribe to our newsletters or promotional emails:
- Marketing emails will clearly identify Loumity as the sender.
- Every promotional email includes an unsubscribe link.
- You may opt out at any time.
- We process unsubscribe requests promptly.
Transactional emails relating to your orders may still be sent when necessary.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
Brand Name
Loumity
Customer Support Email
support@loumitypet.com
Customer Service Phone
+1 (717) 543-4491
We appreciate your trust in Loumity and remain committed to protecting your privacy while providing a secure shopping experience for you and your pets.