Shipping Policy
Last Updated: July 2026
Thank you for shopping with Loumity.
We are committed to delivering your pet essentials safely and efficiently. This Shipping Policy explains how we process orders, estimated delivery times, shipping fees, tracking information, and other important shipping details for our Play & Enrichment, Home & Travel, and Pet Care Essentials collections.
1. Order Processing
After your order has been successfully placed and payment has been confirmed, our fulfillment team begins preparing your package.
Most orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Please note that processing time is separate from shipping time.
2. Shipping Rates & Delivery Estimates
We currently ship to customers in many countries worldwide.
Standard Shipping Fee
USD $5.99
Estimated delivery after shipment:
10–20 business days
Delivery times may vary depending on:
- Destination country
- Customs clearance
- Local courier operations
- Seasonal demand
- Weather conditions
Estimated delivery dates are provided as a guideline and are not guaranteed.
3. Shipping Delays
Although we work with trusted logistics partners, occasional delays may occur due to circumstances outside our control, including:
- Customs inspections
- Severe weather
- Public holidays
- Transportation disruptions
- High shipping volumes
We appreciate your patience should unexpected delays occur.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information can be viewed using your preferred courier website or international tracking services such as 17TRACK.
Please allow 24–72 hours after shipment for tracking information to become available.
5. Multiple Shipments
Orders containing multiple items may be shipped separately.
Depending on product availability and warehouse locations, your items may arrive in different packages.
If your order is divided into multiple shipments, you will receive separate tracking numbers for each package.
6. Order Changes & Cancellation Requests
If you need to change your:
- Shipping address
- Phone number
- Product selection
- Color
- Size
- Quantity
Please contact us at support@loumitypet.com within 12 hours after placing your order.
Be sure to include:
- Your Order Number
- Your purchase email address
- Details of the requested change
Once an order has entered fulfillment or has been shipped, we may no longer be able to make modifications or cancellations.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the shipping carrier may:
- Attempt another delivery
- Hold the package at a local collection point
- Leave a delivery notice
Customers are responsible for contacting the shipping carrier using the tracking information provided.
Loumity is not responsible for packages returned due to:
- Incorrect shipping addresses
- Failure to collect the package
- Unsuccessful delivery caused by recipient unavailability
8. Delayed Tracking Updates
Tracking information does not always update continuously during international transportation.
If your tracking information has been updated within the past 7 days, your shipment is generally still moving through the shipping network.
If there has been no tracking update for more than 7 consecutive days, please contact our support team at:
We'll gladly assist in contacting the shipping carrier for further investigation.
9. Lost or Missing Packages
Lost During Transit
If the shipping carrier officially confirms that your package has been lost while in transit, Loumity will arrange an appropriate solution, which may include a replacement shipment or another suitable resolution.
Marked as Delivered
Once the carrier marks an order as successfully delivered to the shipping address provided at checkout, Loumity is no longer responsible for packages reported as missing or stolen afterward.
If this occurs, we recommend:
- Checking with household members
- Asking neighbors
- Contacting your apartment office or building management
- Speaking with the local delivery carrier
10. Shipping Locations
Loumity proudly serves customers around the world.
Orders may be fulfilled from different warehouses or trusted fulfillment partners depending on inventory availability and destination.
If we are unable to ship to your location, we will notify you promptly and issue a full refund if payment has already been received.
11. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other government fees imposed by your local authorities.
These charges are not included in the product price or shipping cost displayed during checkout.
Customers are responsible for paying any applicable import fees required by their country.
12. Shipping Address Accuracy
Please ensure that all shipping information is accurate before submitting your order.
Loumity cannot be held responsible for delivery issues resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect recipient information supplied during checkout
If you notice an error, please contact us immediately before your order enters processing.
Contact Us
If you have any questions regarding shipping or your order, please contact our Customer Support team.
Brand Name
Loumity
Customer Support Email
support@loumitypet.com
Customer Service Phone
+1 (717) 543-4491
Our team is always happy to assist with shipping inquiries and will do our best to provide timely updates regarding your order.