Terms of Purchase

Effective Date: July 2026

Welcome to Loumity.

These Terms of Purchase govern all purchases made through our online store. By placing an order on our website, you acknowledge that you have read, understood, and agreed to these terms, together with our Terms of Service, Privacy Policy, and any other policies published on our website.

If you do not agree with these terms, please refrain from placing an order.

1. Customer Eligibility

By purchasing from Loumity, you confirm that:

  • You are at least 18 years of age, or have reached the legal age required in your place of residence to enter into a binding agreement.
  • The information you provide during checkout is accurate and complete.
  • Your purchase complies with the laws and regulations applicable in your country or region.

To maintain service quality and comply with applicable regulations, customer communications may be recorded or retained for internal support and verification purposes.

2. Privacy & Personal Information

Loumity respects your privacy and handles personal information in accordance with our Privacy Policy.

By placing an order, you consent to the collection, storage, and processing of your information for purposes including:

  • Order processing
  • Payment verification
  • Shipping and delivery
  • Customer support
  • Legal and regulatory compliance

Our privacy practices may be updated periodically. Continued use of our website after any changes indicates your acceptance of the revised policy.

3. Order Acceptance

Submitting an order does not automatically constitute acceptance of that order.

Loumity reserves the right to review, accept, refuse, or cancel any order at our discretion in situations including, but not limited to:

  • Inventory shortages
  • Pricing or system errors
  • Suspected fraudulent activity
  • Payment authorization failure
  • Requests for additional verification

If an order cannot be fulfilled after payment has been received, the applicable amount will be refunded to the original payment method.

We also reserve the right to update product information, pricing, promotional offers, and availability without prior notice.

4. Product Information

We make every reasonable effort to present our products accurately, including descriptions, specifications, images, and colors.

However, actual products may differ slightly due to factors such as:

  • Screen display settings
  • Lighting during photography
  • Manufacturing variations
  • Material characteristics

Minor differences do not constitute product defects.

Customers are encouraged to review all product descriptions and specifications before completing their purchase.

5. Pricing Accuracy

Although we regularly review our website, occasional pricing or technical errors may occur.

If an incorrect price or promotion is displayed due to a system error, Loumity reserves the right to:

  • Correct the pricing information
  • Cancel affected orders
  • Issue a full refund if payment has already been completed

We are not obligated to honor prices resulting from obvious errors.

6. Product Availability & Shipping

Inventory displayed on our website reflects current estimates and may change without notice.

Orders are generally processed promptly, but delivery times may be affected by factors including:

  • Inventory availability
  • Carrier operations
  • Customs clearance
  • Weather conditions
  • Peak shopping seasons

Estimated shipping times are provided for reference only and should not be interpreted as guaranteed delivery dates.

If an item becomes unavailable after an order has been placed, we will contact you regarding the available options, which may include a refund for the unavailable product.

7. International Orders

Loumity welcomes customers from many countries around the world.

For international purchases, customers acknowledge that:

  • Product availability may vary by destination.
  • Product information is primarily provided in English.
  • Local regulations regarding imported goods may differ between countries.

Customers are responsible for ensuring that purchased products may legally be imported into their destination country.

8. Customs Duties & Import Taxes

For international shipments, customs duties, import taxes, VAT, brokerage fees, or similar government charges may apply.

These fees are determined by the destination country's customs authorities and are not included in the product price or shipping charges displayed during checkout.

Customers are solely responsible for paying any applicable import charges.

9. Limitation of Liability

To the extent permitted by applicable law, Loumity shall not be responsible for delays, interruptions, or losses resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Customs delays
  • Transportation disruptions
  • Labor disputes
  • Technical failures
  • Force majeure events

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

10. Governing Law

These Terms of Purchase shall be interpreted and governed in accordance with the applicable laws governing Loumity's business operations, without regard to conflict of law principles.

Any disputes arising from purchases made through our website shall be handled in accordance with the applicable laws and legal procedures.

Contact Us

If you have any questions regarding these Terms of Purchase or need assistance with an order, please contact our Customer Support team.

Brand Name
Loumity

Customer Support Email
support@loumitypet.com

Customer Service Phone
+1 (717) 543-4491

Please include your Order Number and the email address used for your purchase so that we can assist you as quickly as possible.

Thank you for choosing Loumity. We appreciate your trust and are committed to providing high-quality pet products and a dependable shopping experience.